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Opening a Support Ticket? Please Attach These Files
If you open a support ticket, please do attach the Install Support as per this page - Open-AudIT Support Information
If your support request relates to a discovery issue, please also include the Discovery Support from this page - Open-AudIT Support Information
What are the default credentials to log into the web interface?
For Open-AudIT, the following users are set up by default.
| Username | Password | Level | Used For |
|---|---|---|---|
| admin | password | Administrator | default logon |
| open-audit_enterprise | openaudit1234567890 | User | List view access on "All Devices" group only. |
You should use the admin or nmis users user to log on to the web interface.
For Open-AudIT Enterprise, the admin and nmis users (as above) exist. The open-audit_enterprise user is used internally by Open-AudIT Enterprise to retrieve data from Open-AudIT. If you change the password for this user in Open-AudIT, you should also insert the updated password in the conf/opCommon.nmis file inside Open-AudIT Enterprise. This file will be in c:\omk for Windows or /usr/local/omk for Linux installations.
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Running Apache on a port other than 80 is not recommended, but should be able to be accomplished by modifying the files below.
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You will need to update the audit scripts "url" variable in the open-audit/other/ directory (both .sh and .vbs scripts). The files audit_linux.sh, audit_osx.sh, audit_subnet.sh, audit_subnet.vbs, audit_windows.vbs will all need changing if running the scripts directly on the targets and outside a discovery. In normal discovery use, modifying the scripts is not required. One special case exists - a Windows Open-AudIT server running discovery where the Apache service has not been given a regular user. That configuration is not recommended, and will require script modification.
In the configuration for Open-AudIT Enterprise change the file omk/conf/opCommon.nmis and set the oae_server variable to include the changed port number.
Linux - /usr/local/omkd/conf/opCommon.nmis
WIndows - c:\omk\conf\opCommon.nmis
Changing the port Apache runs on is differnet different for different installations. Some general guidelines are below.
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On Windows, modify the file c:\xampplitexampp\apache\conf\httpd.conf (change the port contained in the Listen attribute) then restart apache by stopping and starting the apache2.2 Service in the Windows Services control panel item.
Edit the file and include the port in the URL in -
Linux - /usr/local/opmojo/bin/open-audit_tasks.sh
Windows - c:\omk\bin\open-audit_tasks.vbs
Edit the following files to include the port (search for execute.sh or execute.vbs).
Linux -
/usr/local/open-audit/code_igniter/application/controllers/include_input_queue.php
/usr/local/open-audit/code_igniter/application/controllers/input.php
/usr/local/open-audit/code_igniter/application/controllers/util.php
/usr/local/open-audit/code_igniter/application/models/m_queue.php
Windows -
c:\xampp\open-audit\code_igniter\application\controllers\include_input_queue.php
c:\xampp\open-audit\code_igniter\application\controllers\input.php
c:\xampp\open-audit\code_igniter\application\controllers\util.php
c:\xampp\open-audit\code_igniter\application\models\m_queue.php
You should now be able to navigate to http://<SERVER>:81<port>/ in your browser and get a response.
This is not recommended and may cause other issues. You will have to re-patch the above files each time you upgrade. You have been warned. Here be dragons.
I cannot start the Apache service on Windows.
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Skype uses port 80 by default. If it gets in first it prevents Apache using port 80. Completely exit Skype (on a Windows 7 machine you need to go to the taskbar and right click/quit the Skype icon) and then start the Apache service. You can then restart Skype and it will use another port. Alternatively force Skype to not use port 80 and 443: In Skype | options | advanced | connection untick the "use port 80 and 443 as alternatives for incoming connections". This should also solve the problem.
I Still cannot start the Apache service on Windows
You may need to download and install the MS Visual C++ redistributable. You can find it here - https://support.microsoft.com/en-au/help/2977003/the-latest-supported-visual-c-downloads
Trying to log into Open-Audit Enterprise but keep getting placed into the Community edition.
Some users may run into the issue of being unable to access Open-Audit Enterprise features even though they are licensed for it. This could be an issue with http redirect causing problems for the communication between Open-Audit Enterprise and Open-Audit itself. This is controlled by the config option oae_server located in /usr/local/omk/conf/opCommon.nmis under the openauditenterprise section. The default value for this is http://127.0.0.1/open-audit/ and changing this to https://127.0.0.1/open-audit/ will resolve this issue in many cases.
Bulk Edit selections won't stay selected after clicking next page
If this occurs then the issue you’re seeing is related to the table control being used on the webpage. It only stores in memory the state of the check boxes for the current page being viewed. If you make selections, then page forward/back those selections will be lost. You can, however, accomplish what you want by expanding the number of devices shown on each page. In the top-left corner is a drop-down labeled “records per page”; use this to expand the number of entries displayed until you see all you want to select for Bulk Edit.
Scheduled Tasks Don't Finish
If a scheduled task (discovery or report generation) process is terminated before completion the status in Open-AudIT may not be updated. This will leave the little running animation icon on.