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Support Tickets
# | Priority | Issue | Support | Comments | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | Telmex asking if we support IPV6 |
| 14-1.0-2021. Pending by Telmex Telmex, we are waiting for testing and the confirmation from CNOC Team. | |||||||||
| 2 | QualityOfServiceStat does not display interface name in Graph Drill in |
| 14/10/2021. Telmex Pendiente de probar con los modelos que está enfocado el pugin y compartir los modelos que ocupan en su ambiente operativo Pending by Telmex, we are waiting for testing and the confirmation from CNOC Team new models were found in the operative environment. | |||||||||
| 3 | TeldatBRSStat / TeldatQoSStat does not display interface name in Graph Drill in |
| 14/10/2021. Telmex Pendiente de probar con los modelos que está enfocado el pugin y compartir los modelos que ocupan en su ambiente operativo Pending by Telmex, we are waiting for testing and the confirmation from CNOC Team new models were found in the operative environment. 09/11/2021. Validación del documento de desarrollo FrameRelay para crear tiket. New development FrameRalay interfaces | |||||||||
| 4 | RV: NMIS || Requisitos de Seguridad a NMIS |
| 14/10/2021. Continua en Instalación de aplicaciones. Telmex is reinstalling the servers to continue testing, We are waiting for the CNOC confirmation. | |||||||||
| 5 | TELMEX Development -Interfaces not collected shouldn’t be displayed to Juniper devices |
| 01/10/2021. OMK-LATAM comparte parche a Telmex. Pendiente Validación por Telmex | |||||||||
| 6 | Consulta sobre alarma SNMP DOWN |
| 28-10-2021.Validar si se puede integrar en update/collect. Mostrar el script para ver la funcionalidad. | |||||||||
| 7 | consulta falla || corte en graficos || sin eventos detectados |
| En las nuevas versiones se ha corregido eso. | |||||||||
| 8 | interfaces "no such instance" || NMIS || issue is reopened |
| ||||||||||
Development Summary
# | Priority | Action Requested | Effort | What/Who/Comments | Billable | Support Case | Hours Total | Hours | Status | Proposal Release | ||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | Automatic flat line thresholding detection - CNOC QDHS000353 || DETECCIÓN PROACTIVA Y GENERACIÓN DE TICKETS POR LIMITACIONES DE ANCHO DE BANDA EN LOS ENLACES | yes |
| opCharts 3.0.6 | ||||||||||||||||||||||
| 2 | Negative Values in 95th% Mem Used, Max %Mem Used and %Mem Util fields | yes |
| opCharts 3.0.5 / 3 0.6 | ||||||||||||||||||||||
| 3 | opCharts || seguridad de información || topologia | Yes |
| |||||||||||||||||||||||
| 4 | Telmex Development – Delete Proactive Interface Availability event when no interfaces collected in the device | Yes |
| NMIS8.7.4 |
Topics
Problem/Issue | Solution | Support Case | Update | Deliver-Date | |
1 | Validate opReports calculations for WAN and Health Report. | opDev |