Telmex Tickets and Developments-2022

Support Tickets

#

Priority

Issue

Support

Comments

1
QualityOfServiceStat does not display interface name in Graph Drill in

Error rendering macro 'jira' : Unable to locate Jira server for this macro. It may be due to Application Link configuration.

14/10/2021.  Pending by Telmex, we are waiting for testing and the confirmation from CNOC Team new models were found in the operative environment.
2
TeldatBRSStat / TeldatQoSStat does not display interface name in Graph Drill in

Unable to locate Jira server for this macro. It may be due to Application Link configuration.

14/10/2021Pending by Telmex, we are waiting for testing and the confirmation from CNOC Team new models were found in the operative environment.

09/11/2021. New development FrameRalay interfaces

3

Development – OID's Quality Adjustment for TELDAT Devices when FrameRelay Interfaces

Unable to locate Jira server for this macro. It may be due to Application Link configuration.

10/11/2021. Development document created.
4

Negative Values in 95th% Mem Used, Max %Mem Used and %Mem Util fields

Unable to locate Jira server for this macro. It may be due to Application Link configuration.

24/02/2022 . The customer is reporting that opReports version is not compatible with its operating modules due to the topic of new licenses. The modules need a new license from version opReports3.3.0, opCharts 3.4.0, opEvents 2.5.0 onwards.
They have opReports 3.1.6, opCharts 3.3.3 and opEvents 2.4.1 on their operational servers

09/03/2022. The customer is reporting that it has installed opReports 3.5.1 on a server (10.237.6.155) and has set on_invalid_hrcachemem_use_only_hrmem=1 and continues to see negative values in the reports.

Development Summary 

#

Priority

Action Requested

Effort

What/Who/Comments

Billable

Support Case

Hours Total

Hours

Status

Proposal Release


1

Telmex Development – Delete Proactive Interface Availability event when no interfaces collected in the device



Yes

Unable to locate Jira server for this macro. It may be due to Application Link configuration.




NMIS8.7.4


Topics 

This space is for topics related to operation if needed.



Problem/Issue

Solution

Support CaseUpdateComment

1

New requirement - Security in topological maps of opCharts II
Email

 

New Requeriment Telmex