Telmex Tickets and Developments-2022

Telmex Tickets and Developments-2022

Support Tickets

#

Priority

Issue

Support

Comments

#

Priority

Issue

Support

Comments

1

 

QualityOfServiceStat does not display interface name in Graph Drill in

Error rendering macro 'jira' : Unable to locate Jira server for this macro. It may be due to Application Link configuration.

14/10/2021.  Pending by Telmex, we are waiting for testing and the confirmation from CNOC Team new models were found in the operative environment.

2

 

TeldatBRSStat / TeldatQoSStat does not display interface name in Graph Drill in

Error rendering macro 'jira' : Unable to locate Jira server for this macro. It may be due to Application Link configuration.

14/10/2021Pending by Telmex, we are waiting for testing and the confirmation from CNOC Team new models were found in the operative environment.

09/11/2021. New development FrameRalay interfaces

3

 

Development – OID's Quality Adjustment for TELDAT Devices when FrameRelay Interfaces

Error rendering macro 'jira' : Unable to locate Jira server for this macro. It may be due to Application Link configuration.

10/11/2021. Development document created.

4

 

Negative Values in 95th% Mem Used, Max %Mem Used and %Mem Util fields

Error rendering macro 'jira' : Unable to locate Jira server for this macro. It may be due to Application Link configuration.

24/02/2022 . The customer is reporting that opReports version is not compatible with its operating modules due to the topic of new licenses. The modules need a new license from version opReports3.3.0, opCharts 3.4.0, opEvents 2.5.0 onwards.
They have opReports 3.1.6, opCharts 3.3.3 and opEvents 2.4.1 on their operational servers

09/03/2022. The customer is reporting that it has installed opReports 3.5.1 on a server (10.237.6.155) and has set on_invalid_hrcachemem_use_only_hrmem=1 and continues to see negative values in the reports.

Development Summary 

#

Priority

Action Requested

Effort

What/Who/Comments

Billable

Support Case

Hours Total

Hours

Status

Proposal Release

#

Priority

Action Requested

Effort

What/Who/Comments

Billable

Support Case

Hours Total

Hours

Status

Proposal Release

 

1

Telmex Development – Delete Proactive Interface Availability event when no interfaces collected in the device

 

 

Yes

Error rendering macro 'jira' : Unable to locate Jira server for this macro. It may be due to Application Link configuration.

 

 

 

NMIS8.7.4

 

Topics 

This space is for topics related to operation if needed.

 

 

Problem/Issue

Solution

Support Case

Update

Comment

1

New requirement - Security in topological maps of opCharts II

 

Email

Mar 3, 2022 

New Requeriment Telmex