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Priority: Consult the following image to determine the priority of the case:
Priority 1
Problem Definition: To describe the request, query, problem, error, failure, or bug, please provide screenshots that illustrate the problem in detail. Also, include the necessary steps to reproduce the error. If the problem involves a specific node or model, provide at least three examples of the inadequate behavior you are experiencing. For example:
A critical issue has been identified in the NMIS tool, where the file that stores monitors and service configurations ('/nmis9/conf/Services.nmis') has been lost, leaving the file empty. This situation compromises the ability of NMIS and opCharts to correctly monitor services and requires immediate action to investigate and correct the underlying cause of the problem. This significantly affects the functionality of NMIS, as without this information, the monitors and service configurations cannot be correctly stored or used by the system. This can lead to a lack of proper service monitoring and a possible interruption in the system's ability to detect and respond to critical events. A screenshot confirming the current state of the file is attached.
We appreciate your prompt attention to this matter. Before this event, the monitoring personnel were in the usual task of deleting/creating new monitors through the GUI; each action they tried to perform, such as deleting or creating new monitors, showed a message that the page was not responding. By pressing "Wait", the action completed after a few seconds, as shown below.
We have restored the service using a nightly backup copy of the file, but unfortunately, the recent changes made today have been lost. It is not critical to recover these configured monitors as they can be recreated. However, it is vital to identify why the file is being emptied and ensure that this problem does not recur, especially since this is not the first time it has happened. It is important to note that the configurations in opCharts and the assignment of monitors to nodes remain even before the file is emptied.
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