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Support Tickets
# | Priority | Issue | Support | Comments |
|---|
1 | Telmex asking if we support IPV6 | | Jira Legacy |
|---|
| server | Opmantek Support |
|---|
| serverId | 53b13e12-126f-35af-9131-52e658b644f5 |
|---|
key | SUPPORT-724114-.0-2021. Pending by Telmex 2 | 3
| QualityOfServiceStat does not display interface name in Graph Drill in | | Jira Legacy |
|---|
| server | Opmantek Support |
|---|
| serverId | 53b13e12-126f-35af-9131-52e658b644f5 |
|---|
| key | SUPPORT-8395 |
|---|
|
| 14/10/2021. |
Telmex Pendiente de probar con los modelos que está enfocado el pugin y compartir los modelos que ocupan en su ambiente operativo.| Pending by Telmex, we are waiting for testing and the confirmation from CNOC Team new models were found in the operative environment. |
| 2 |
| TeldatBRSStat / TeldatQoSStat does not display interface name in Graph Drill in | | Jira Legacy |
|---|
| server | Opmantek Support |
|---|
| serverId | 53b13e12-126f-35af-9131-52e658b644f5 |
|---|
| key | SUPPORT-8394 |
|---|
|
| 14/10/2021. |
Telmex Pendiente de probar con los modelos que está enfocado el pugin y compartir los modelos que ocupan en su ambiente operativo Pending by Telmex, we are waiting for testing and the confirmation from CNOC Team new models were found in the operative environment. 09/11/2021. |
Validación del documento de desarrollo FrameRelay para crear tiket. 4 | RV: NMIS || Requisitos de Seguridad a NMIS New development FrameRalay interfaces |
| 3 |
| Development – OID's Quality Adjustment for TELDAT Devices when FrameRelay Interfaces | | Jira Legacy |
|---|
| server | Opmantek Support |
|---|
| serverId | 53b13e12-126f-35af-9131-52e658b644f5 |
|---|
| key | SUPPORT- |
|---|
|
|
76161410 Continua en Instalación de aplicaciones. 5 | TELMEX Development -Interfaces not collected shouldn’t be displayed to Juniper devices| Development document created. |
| 4 |
| Negative Values in 95th% Mem Used, Max %Mem Used and %Mem Util fields | | Jira Legacy |
|---|
| server | Opmantek Support |
|---|
| serverId | 53b13e12-126f-35af-9131-52e658b644f5 |
|---|
| key | SUPPORT- |
|---|
|
|
84100110/2021. OMK-LATAM comparte parche a Telmex. Pendiente Validación por Telmex 6 | Consulta sobre alarma SNMP DOWN | | Jira Legacy |
|---|
| server | Opmantek Support |
|---|
| serverId | 53b13e12-126f-35af-9131-52e658b644f5 |
|---|
| key | SUPPORT-8590 |
|---|
|
| 28-10-2021.Validar si se puede integrar en update/collect. Mostrar el script para ver la funcionalidad. | 7 | consulta falla || corte en graficos || sin eventos detectados | | Jira Legacy |
|---|
| server | Opmantek Support |
|---|
| serverId | 53b13e12-126f-35af-9131-52e658b644f5 |
|---|
| key | SUPPORT-8591 |
|---|
|
| En las nuevas versiones se ha corregido eso. | 8 | interfaces "no such instance" || NMIS || issue is reopened | | Jira Legacy |
|---|
| server | Opmantek Support |
|---|
| serverId | 53b13e12-126f-35af-9131-52e658b644f5 |
|---|
| key | SUPPORT-8853 |
|---|
|
| 02/2022 . The customer is reporting that opReports version is not compatible with its operating modules due to the topic of new licenses. The modules need a new license from version opReports3.3.0, opCharts 3.4.0, opEvents 2.5.0 onwards.
They have opReports 3.1.6, opCharts 3.3.3 and opEvents 2.4.1 on their operational servers 09/03/2022. The customer is reporting that it has installed opReports 3.5.1 on a server (10.237.6.155) and has set on_invalid_hrcachemem_use_only_hrmem=1 and continues to see negative values in the reports. |
Development Summary
| 3 | opCharts || seguridad de información || topologia | Yes | | Jira Legacy |
|---|
| server | Opmantek Support |
|---|
| serverId | 53b13e12-126f-35af-9131-52e658b644f5 |
|---|
| key | SUPPORT-7197 |
|---|
|
| 4 | # | Priority | Action Requested | Effort | What/Who/Comments | Billable | Support Case | Hours Total | Hours | Status | Proposal Release |
|---|
| 1 |
Automatic flat line thresholding detection - CNOC QDHS000353 || DETECCIÓN PROACTIVA Y GENERACIÓN DE TICKETS POR LIMITACIONES DE ANCHO DE BANDA EN LOS
ENLACES | yes | | Jira Legacy |
|---|
| server | Opmantek Support |
|---|
| serverId | 53b13e12-126f-35af-9131-52e658b644f5 |
|---|
| key | SUPPORT-8358 |
|---|
|
| Jira Legacy |
|---|
| server | Opmantek Support |
|---|
| serverId | 53b13e12-126f-35af-9131-52e658b644f5 |
|---|
| key | OMK-7924 |
|---|
|
| opCharts 3.0.6 | 2 | Negative Values in 95th% Mem Used, Max %Mem Used and %Mem Util fields | yes | | Jira Legacy |
|---|
| server | Opmantek Support |
|---|
| serverId | 53b13e12-126f-35af-9131-52e658b644f5 |
|---|
| key | SUPPORT-8445 |
|---|
|
| opCharts 3.0.5 / 3 0.6 | Telmex Development – Delete Proactive Interface Availability event when no interfaces collected in the device |
|
| Yes | | Jira Legacy |
|---|
| server | Opmantek Support |
|---|
| serverId | 53b13e12-126f-35af-9131-52e658b644f5 |
|---|
| key | SUPPORT-8722 |
|---|
|
|
|
|
| NMIS8.7.4 |
Topics
This space is for topics related to operation if needed.
| Problem/Issue | Solution | Support Case | Update |
Deliver-Date | 1 | Validate opReports calculations for WAN and Health Report. | opDev| Comment |
1 | New requirement - Security in topological maps of opCharts II |
| Email | | New Requeriment Telmex |