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Support Tickets
# | Priority | Issue | Support | Comments |
|---|
| 1 |
Telmex asking if we support IPV6 | | Jira Legacy |
|---|
| server | Opmantek Support |
|---|
| serverId | 53b13e12-126f-35af-9131-52e658b644f5 |
|---|
| key | SUPPORT-7241 |
|---|
|
| 14-1.0-2021. Pending by Telmex, we are waiting for testing and the confirmation from CNOC Team. | 2 |
| QualityOfServiceStat does not display interface name in Graph Drill in | | Jira Legacy |
|---|
| server | Opmantek Support |
|---|
| serverId | 53b13e12-126f-35af-9131-52e658b644f5 |
|---|
| key | SUPPORT-8395 |
|---|
|
| 14/10/2021. Pending by Telmex, we are waiting for testing and the confirmation from CNOC Team new models were found in the operative environment. |
3| 2 |
| TeldatBRSStat / TeldatQoSStat does not display interface name in Graph Drill in | | Jira Legacy |
|---|
| server | Opmantek Support |
|---|
| serverId | 53b13e12-126f-35af-9131-52e658b644f5 |
|---|
| key | SUPPORT-8394 |
|---|
|
| 14/10/2021. Pending by Telmex, we are waiting for testing and the confirmation from CNOC Team new models were found in the operative environment. 09/11/2021. New development FrameRalay interfaces |
4 | RV: NMIS || Requisitos de Seguridad a NMIS | | Jira Legacy |
|---|
| server | Opmantek Support |
|---|
| serverId | 53b13e12-126f-35af-9131-52e658b644f5 |
|---|
| key | SUPPORT-7616 |
|---|
|
| 14/10/2021. Telmex is reinstalling the servers to continue testing, We are waiting for the CNOC confirmation. | 5 | TELMEX Development -Interfaces not collected shouldn’t be displayed to Juniper devices | | Jira Legacy |
|---|
| server | Opmantek Support |
|---|
| serverId | 53b13e12-126f-35af-9131-52e658b644f5 |
|---|
| key | SUPPORT-8410 |
|---|
|
01/10/2021. OMK-LATAM comparte parche a Telmex. Pendiente Validación por Telmex | 6 | Consulta sobre alarma SNMP DOWN | | Jira Legacy |
|---|
| server | Opmantek Support |
|---|
| serverId | 53b13e12-126f-35af-9131-52e658b644f5 |
|---|
| key | SUPPORT-8590 |
|---|
|
| 28-10-2021.Validar si se puede integrar en update/collect. Mostrar el script para ver la funcionalidad. | 7 | consulta falla || corte en graficos || sin eventos detectados | | Jira Legacy |
|---|
| server | Opmantek Support |
|---|
| serverId | 53b13e12-126f-35af-9131-52e658b644f5 |
|---|
| key | SUPPORT-8591 |
|---|
|
| En las nuevas versiones se ha corregido eso. | 8 | interfaces "no such instance" || NMIS || issue is reopened | | Jira Legacy |
|---|
| server | Opmantek Support |
|---|
| serverId | 53b13e12-126f-35af-9131-52e658b644f5 |
|---|
| key | SUPPORT-8853 |
|---|
|
| 9| 3 |
| Development – OID's Quality Adjustment for TELDAT Devices when FrameRelay Interfaces | | Jira Legacy |
|---|
| server | Opmantek Support |
|---|
| serverId | 53b13e12-126f-35af-9131-52e658b644f5 |
|---|
| key | SUPPORT-8865 |
|---|
|
| 10/11/2021. |
Se crea el ticket de requerimiento.Development Summary
# | Priority | Action Requested | Effort | What/Who/Comments | Billable | Support Case | Hours Total | Hours | Status | Proposal Release |
|---|
1 | Automatic flat line thresholding detection - CNOC QDHS000353 || DETECCIÓN PROACTIVA Y GENERACIÓN DE TICKETS POR LIMITACIONES DE ANCHO DE BANDA EN LOS
ENLACES | yes | | Jira Legacy |
|---|
| server | Opmantek Support |
|---|
| serverId | 53b13e12-126f-35af-9131-52e658b644f5 |
|---|
| key | SUPPORT-8358 |
|---|
|
| Jira Legacy |
|---|
| server | Opmantek Support |
|---|
| serverId | 53b13e12-126f-35af-9131-52e658b644f5 |
|---|
| key | OMK-7924 |
|---|
|
| opCharts 3.0.6 | 2| Development document created. |
| 4 |
| Negative Values in 95th% Mem Used, Max %Mem Used and %Mem Util fields |
yes | | Jira Legacy |
|---|
| server | Opmantek Support |
|---|
| serverId | 53b13e12-126f-35af-9131-52e658b644f5 |
|---|
| key | SUPPORT-8445 |
|---|
|
| 24/02/2022 . The customer is reporting that opReports version is not compatible with its operating modules due to the topic of new licenses. The modules need a new license from version opReports3.3.0, opCharts 3.4.0, opEvents 2.5.0 onwards.
They have opReports 3.1.6, opCharts 3.3.3 and opEvents 2.4.1 on their operational servers 09/03/ |
3 0.63 | opCharts || seguridad de información || topologia | Yes | | Jira Legacy |
|---|
| server | Opmantek Support |
|---|
| serverId | 53b13e12-126f-35af-9131-52e658b644f5 |
|---|
| key | SUPPORT-7197 |
|---|
|
| 42022. The customer is reporting that it has installed opReports 3.5.1 on a server (10.237.6.155) and has set on_invalid_hrcachemem_use_only_hrmem=1 and continues to see negative values in the reports. |
Development Summary
# | Priority | Action Requested | Effort | What/Who/Comments | Billable | Support Case | Hours Total | Hours | Status | Proposal Release |
|---|
| 1 | Telmex Development – Delete Proactive Interface Availability event when no interfaces collected in the device |
|
| Yes | | Jira Legacy |
|---|
| server | Opmantek Support |
|---|
| serverId | 53b13e12-126f-35af-9131-52e658b644f5 |
|---|
| key | SUPPORT-8722 |
|---|
|
|
|
|
| NMIS8.7.4 |
Topics
This space is for topics related to operation if needed.
| Problem/Issue | Solution | Support Case | Update |
Deliver-Date | 1 | Validate opReports calculations for WAN and Health Report. | opDev | Comment |
1 | New requirement - Security in topological maps of opCharts II |
| Email | | New Requeriment Telmex |