...
...
...
...
...
...
Support Tickets
# | Priority | Issue | Support | Comments |
|---|
| 1 |
Telmex asking if we support IPV6 | | Jira Legacy |
|---|
| server | Opmantek Support |
|---|
| serverId | 53b13e12-126f-35af-9131-52e658b644f5 |
|---|
key | SUPPORT-724114/10/2021. Pending by Telmex, we are waiting for testing and the confirmation from CNOC Team. | 2 |
| QualityOfServiceStat does not display interface name in Graph Drill in | | Jira Legacy |
|---|
| server | Opmantek Support |
|---|
| serverId | 53b13e12-126f-35af-9131-52e658b644f5 |
|---|
| key | SUPPORT-8395 |
|---|
|
| 14/10/2021. Pending by Telmex, we are waiting for testing and the confirmation from CNOC Team new models were found in the operative environment. |
3| 2 |
| TeldatBRSStat / TeldatQoSStat does not display interface name in Graph Drill in | | Jira Legacy |
|---|
| server | Opmantek Support |
|---|
| serverId | 53b13e12-126f-35af-9131-52e658b644f5 |
|---|
| key | SUPPORT-8394 |
|---|
|
| 14/10/2021. Pending by Telmex, we are waiting for testing and the confirmation from CNOC Team new models were found in the operative environment. 09/11/2021. New development FrameRalay interfaces |
4 | RV: NMIS || Requisitos de Seguridad a NMIS| 3 |
| Development – OID's Quality Adjustment for TELDAT Devices when FrameRelay Interfaces | | Jira Legacy |
|---|
| server | Opmantek Support |
|---|
| serverId | 53b13e12-126f-35af-9131-52e658b644f5 |
|---|
| key | SUPPORT- |
|---|
|
|
76161410 Telmex is reinstalling the servers to continue testing, We are waiting for the CNOC confirmation.5 | TELMEX Development -Interfaces not collected shouldn’t be displayed to Juniper devices| Development document created. |
| 4 |
| Negative Values in 95th% Mem Used, Max %Mem Used and %Mem Util fields | | Jira Legacy |
|---|
| server | Opmantek Support |
|---|
| serverId | 53b13e12-126f-35af-9131-52e658b644f5 |
|---|
| key | SUPPORT- |
|---|
|
|
8410011020218 | interfaces "no such instance" || NMIS || issue is reopened | | Jira Legacy |
|---|
| server | Opmantek Support |
|---|
| serverId | 53b13e12-126f-35af-9131-52e658b644f5 |
|---|
| key | SUPPORT-8853 |
|---|
|
| 10/11/2021. Ticket opened. Files and evidence shared. | 9 | Development – OID's Quality Adjustment for TELDAT Devices when FrameRelay Interfaces | | Jira Legacy |
|---|
| server | Opmantek Support |
|---|
| serverId | 53b13e12-126f-35af-9131-52e658b644f5 |
|---|
| key | SUPPORT-8865 |
|---|
|
| 10/11/2021. Development document created OMK-LATAM The solution is shared to the customer. Pending by Telmex, we are waiting for testing and the confirmation from CNOC Team6 | Consulta sobre alarma SNMP DOWN | | Jira Legacy |
|---|
| server | Opmantek Support |
|---|
| serverId | 53b13e12-126f-35af-9131-52e658b644f5 |
|---|
| key | SUPPORT-8590 |
|---|
|
| 28/10/2021. We will help to develop this script to send a notification to CNOC Team | 7 | consulta falla || corte en graficos || sin eventos detectados | | Jira Legacy |
|---|
| server | Opmantek Support |
|---|
| serverId | 53b13e12-126f-35af-9131-52e658b644f5 |
|---|
| key | SUPPORT-8591 |
|---|
|
| An Analysis was shared with Telmex, some difficulties with the poller engine were found due to version 8.6.XG is to old. | The customer is reporting that opReports version is not compatible with its operating modules due to the topic of new licenses. The modules need a new license from version opReports3.3.0, opCharts 3.4.0, opEvents 2.5.0 onwards.
They have opReports 3.1.6, opCharts 3.3.3 and opEvents 2.4.1 on their operational servers 09/03/2022. The customer is reporting that it has installed opReports 3.5.1 on a server (10.237.6.155) and has set on_invalid_hrcachemem_use_only_hrmem=1 and continues to see negative values in the reports. |
Development Summary
| 3 | opCharts || seguridad de información || topologia | Yes | | Jira Legacy |
|---|
| server | Opmantek Support |
|---|
| serverId | 53b13e12-126f-35af-9131-52e658b644f5 |
|---|
| key | SUPPORT-7197 |
|---|
|
| 4 | # | Priority | Action Requested | Effort | What/Who/Comments | Billable | Support Case | Hours Total | Hours | Status | Proposal Release |
|---|
| 1 |
Automatic flat line thresholding detection - CNOC QDHS000353 || DETECCIÓN PROACTIVA Y GENERACIÓN DE TICKETS POR LIMITACIONES DE ANCHO DE BANDA EN LOS
ENLACES | yes | | Jira Legacy |
|---|
| server | Opmantek Support |
|---|
| serverId | 53b13e12-126f-35af-9131-52e658b644f5 |
|---|
| key | SUPPORT-8358 |
|---|
|
| Jira Legacy |
|---|
| server | Opmantek Support |
|---|
| serverId | 53b13e12-126f-35af-9131-52e658b644f5 |
|---|
| key | OMK-7924 |
|---|
|
| opCharts 3.0.6 | 2 | Negative Values in 95th% Mem Used, Max %Mem Used and %Mem Util fields | yes | | Jira Legacy |
|---|
| server | Opmantek Support |
|---|
| serverId | 53b13e12-126f-35af-9131-52e658b644f5 |
|---|
| key | SUPPORT-8445 |
|---|
|
| opCharts 3.0.5 / 3 0.6 | Telmex Development – Delete Proactive Interface Availability event when no interfaces collected in the device |
|
| Yes | | Jira Legacy |
|---|
| server | Opmantek Support |
|---|
| serverId | 53b13e12-126f-35af-9131-52e658b644f5 |
|---|
| key | SUPPORT-8722 |
|---|
|
|
|
|
| NMIS8.7.4 |
Topics
This space is for topics related to operation if needed.
| Problem/Issue | Solution | Support Case | Update |
Deliver-Date | 1 | Validate opReports calculations for WAN and Health Report. | opDev | Comment |
1 | New requirement - Security in topological maps of opCharts II |
| Email | | New Requeriment Telmex |