Support Tickets
# | Priority | Issue | Support | Comments |
|---|---|---|---|---|
| 1 | Telmex asking if we support IPV6 | Error rendering macro 'jira' : Unable to locate Jira server for this macro. It may be due to Application Link configuration. | ||
| 2 | QualityOfServiceStat does not display interface name in Graph Drill in |
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| 3 | TeldatBRSStat / TeldatQoSStat does not display interface name in Graph Drill in |
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| 4 | RV: NMIS || Requisitos de Seguridad a NMIS |
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| 5 | TELMEX Development -Interfaces not collected shouldn’t be displayed to Juniper devices |
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| 6 | Consulta sobre alarma SNMP DOWN |
| 28-10-2021.Validar si se puede integrar en update/collect. Mostrar el script para ver la funcionalidad. | |
| 7 | consulta falla || corte en graficos || sin eventos detectados |
| En las nuevas versiones se ha corregido eso. | |
| 8 | interfaces "no such instance" || NMIS || issue is reopened |
| ||
Development Summary
# | Priority | Action Requested | Effort | What/Who/Comments | Billable | Support Case | Hours Total | Hours | Status | Release |
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | Automatic flat line thresholding detection - CNOC QDHS000353 || DETECCIÓN PROACTIVA Y GENERACIÓN DE TICKETS POR LIMITACIONES DE ANCHO DE BANDA EN LOS ENLACES | yes |
| opCharts 3.0.6 | ||||||
| 2 | Negative Values in 95th% Mem Used, Max %Mem Used and %Mem Util fields | yes |
| opCharts 3.0.5 / 3 0.6 | ||||||
| 3 | opCharts || seguridad de información || topologia | Yes |
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| 4 | Telmex Development – Delete Proactive Interface Availability event when no interfaces collected in the device | Yes |
| NMIS8.7.4 |
Topics
Problem/Issue | Solution | Support Case | Update | Deliver-Date | |
1 | Validate opReports calculations for WAN and Health Report. | opDev |