Support Tickets
# | Priority | Issue | Support | Comments |
|---|---|---|---|---|
| 1 | Telmex asking if we support IPV6 | Error rendering macro 'jira' : Unable to locate Jira server for this macro. It may be due to Application Link configuration. | 14/10/2021. Pending by Telmex, we are waiting for testing and the confirmation from CNOC Team. | |
| 2 | QualityOfServiceStat does not display interface name in Graph Drill in |
| 14/10/2021. Pending by Telmex, we are waiting for testing and the confirmation from CNOC Team new models were found in the operative environment. | |
| 3 | TeldatBRSStat / TeldatQoSStat does not display interface name in Graph Drill in |
| 14/10/2021. Pending by Telmex, we are waiting for testing and the confirmation from CNOC Team new models were found in the operative environment. 09/11/2021. New development FrameRalay interfaces | |
| 4 | RV: NMIS || Requisitos de Seguridad a NMIS |
| 14/10/2021. Telmex is reinstalling the servers to continue testing, We are waiting for the CNOC confirmation. | |
| 5 | TELMEX Development -Interfaces not collected shouldn’t be displayed to Juniper devices |
| 01/10/2021. OMK-LATAM The solution is shared to the customer. Pending by Telmex, we are waiting for testing and the confirmation from CNOC Team | |
| 6 | Consulta sobre alarma SNMP DOWN |
| 28/10/2021. We will help to develop this script to send a notification to CNOC Team | |
| 7 | consulta falla || corte en graficos || sin eventos detectados |
| An Analysis was shared with Telmex, some difficulties with the poller engine were found due to version 8.6.XG is to old. | |
| 8 | interfaces "no such instance" || NMIS || issue is reopened |
| 10/11/2021. Ticket opened. Files and evidence shared. | |
| 9 | Development – OID's Quality Adjustment for TELDAT Devices when FrameRelay Interfaces |
| 10/11/2021. Development document created. |
Development Summary
# | Priority | Action Requested | Effort | What/Who/Comments | Billable | Support Case | Hours Total | Hours | Status | Proposal Release |
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | Automatic flat line thresholding detection - CNOC QDHS000353 || DETECCIÓN PROACTIVA Y GENERACIÓN DE TICKETS POR LIMITACIONES DE ANCHO DE BANDA EN LOS ENLACES | yes |
| opCharts 3.0.6 | ||||||
| 2 | Negative Values in 95th% Mem Used, Max %Mem Used and %Mem Util fields | yes |
| opCharts 3.0.5 / 3 0.6 | ||||||
| 3 | opCharts || seguridad de información || topologia | Yes |
| |||||||
| 4 | Telmex Development – Delete Proactive Interface Availability event when no interfaces collected in the device | Yes |
| NMIS8.7.4 |
Topics
This space is for topics related to operation if needed.
Problem/Issue | Solution | Support Case | Update | Deliver-Date | |
1 |