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Telmex Tickets-2021

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Support Tickets

#

Priority

Issue

Support

Comments

1
Telmex asking if we support IPV6

Error rendering macro 'jira' : Unable to locate Jira server for this macro. It may be due to Application Link configuration.

14-1.0-2021. Pending by Telmex 
2
QualityOfServiceStat does not display interface name in Graph Drill in

Unable to locate Jira server for this macro. It may be due to Application Link configuration.

14/10/2021. Telmex Pendiente de probar con los modelos que está enfocado el pugin y compartir los modelos que ocupan en su ambiente operativo.
3
TeldatBRSStat / TeldatQoSStat does not display interface name in Graph Drill in

Unable to locate Jira server for this macro. It may be due to Application Link configuration.

14/10/2021. Telmex Pendiente de probar con los modelos que está enfocado el pugin y compartir los modelos que ocupan en su ambiente operativo.

09/11/2021. Validación del documento de desarrollo  FrameRelay para crear tiket. 

4
RV: NMIS || Requisitos de Seguridad a NMIS

Unable to locate Jira server for this macro. It may be due to Application Link configuration.

14/10/2021. Continua en Instalación de aplicaciones.  
5
TELMEX Development -Interfaces not collected shouldn’t be displayed to Juniper devices

Unable to locate Jira server for this macro. It may be due to Application Link configuration.


01/10/2021. OMK-LATAM comparte parche a Telmex. Pendiente Validación por Telmex 
6
Consulta sobre alarma SNMP DOWN

Unable to locate Jira server for this macro. It may be due to Application Link configuration.

28-10-2021.Validar si se puede integrar en update/collect. Mostrar el script para ver la funcionalidad. 
7
consulta falla || corte en graficos || sin eventos detectados

Unable to locate Jira server for this macro. It may be due to Application Link configuration.

En las nuevas versiones se ha corregido eso.
8
interfaces "no such instance" || NMIS || issue is reopened

Unable to locate Jira server for this macro. It may be due to Application Link configuration.







Development Summary 

#

Priority

Action Requested

Effort

What/Who/Comments

Billable

Support Case

Hours Total

Hours

Status

Release


1Automatic flat line thresholding detection - CNOC QDHS000353 || DETECCIÓN PROACTIVA Y GENERACIÓN DE TICKETS POR LIMITACIONES DE ANCHO DE BANDA EN LOS
ENLACES


yes

Unable to locate Jira server for this macro. It may be due to Application Link configuration.

Unable to locate Jira server for this macro. It may be due to Application Link configuration.




opCharts 3.0.6

2Negative Values in 95th% Mem Used, Max %Mem Used and %Mem Util fields

yes

Unable to locate Jira server for this macro. It may be due to Application Link configuration.




opCharts 3.0.5 / 3 0.6

3

opCharts || seguridad de información || topologia



Yes

Unable to locate Jira server for this macro. It may be due to Application Link configuration.






4

Telmex Development – Delete Proactive Interface Availability event when no interfaces collected in the device



Yes

Unable to locate Jira server for this macro. It may be due to Application Link configuration.




NMIS8.7.4


Topics 



Problem/Issue

Solution

Support CaseUpdateDeliver-Date

1

Validate opReports calculations for WAN and Health Report.


opDev






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