Support Tickets
# | Priority | Issue | Support | Comments |
|---|---|---|---|---|
| 1 | Telmex asking if we support IPV6 | Error rendering macro 'jira' : Unable to locate Jira server for this macro. It may be due to Application Link configuration. | 14/10/2021. Pending by Telmex, we are waiting for testing and the confirmation from CNOC Team. | |
| 2 | QualityOfServiceStat does not display interface name in Graph Drill in |
| 14/10/2021. Pending by Telmex, we are waiting for testing and the confirmation from CNOC Team new models were found in the operative environment. | |
| 3 | TeldatBRSStat / TeldatQoSStat does not display interface name in Graph Drill in |
| 14/10/2021. Pending by Telmex, we are waiting for testing and the confirmation from CNOC Team new models were found in the operative environment. 09/11/2021. New development FrameRalay interfaces | |
| 4 | Development – OID's Quality Adjustment for TELDAT Devices when FrameRelay Interfaces |
| 10/11/2021. Development document created. | |
| 5 | Negative Values in 95th% Mem Used, Max %Mem Used and %Mem Util fields |
| 24/02/2022 . The customer is reporting that opReports version is not compatible with its operating modules due to the topic of new licenses. The modules need a new license from version opReports3.3.0, opCharts 3.4.0, opEvents 2.5.0 onwards. 09/03/2022. The customer is reporting that it has installed opReports 3.5.1 on a server (10.237.6.155) and has set on_invalid_hrcachemem_use_only_hrmem=1 and continues to see negative values in the reports. |
Development Summary
# | Priority | Action Requested | Effort | What/Who/Comments | Billable | Support Case | Hours Total | Hours | Status | Proposal Release |
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | Telmex Development – Delete Proactive Interface Availability event when no interfaces collected in the device | Yes |
| NMIS8.7.4 |
Topics
This space is for topics related to operation if needed.
Problem/Issue | Solution | Support Case | Update | Deliver-Date | |
1 |