/
Training

Training

Aug 17, 2022

This page contains training materials in relation to Opmantek Software certification.

Frequently Asked Questions (FAQ)

  • Why do I want to get Certified? What are the benefits to the person?

Achieving certification in Opmantek’s products will demonstrate your level of expertise with deploying and using Opmantek’s solutions in real world situations. The certification tells others your level of commitment, as well as ability with employing the product line to achieve measurable goals.

  • Why does my boss want me to get certified?

Many managers use Opmantek’s certification process as a foundational primer to ensure system administrators are both comfortable and proficient in deploying and using Opmantek’s solution set. This provides a ground-level of confidence in your ability to manage a complex system, especially when deploying high-level Operational Process Automation. 

  • Why am I learning general skills about Linux and the other topics?

Opmantek’s solutions are built on a foundation of required proficiency, including experience with the hosting OS (Linux), command line interfaces (CLI), and an understanding of the underlying network systems and technologies. When you start from a firm foundation, your training and certification process will go faster, and more smoothly

  • What benefits does network monitoring have to the business?

Deploying a reliable network monitoring solution will result in a marked reduction in Mean Time to Resolve (MTTR) service impacting outages, help engineers identify the root cause of problems faster, and restore services more expediently. All these activities mean you will improve overall customer satisfaction while reducing costs and improving SLA adherence. 

  • What functionality is important to my business to get working?

Opmantek breaks down network monitoring into three primary tracks – Performance, Fault Management, and Configuration. While many businesses make use of all three tracks, which you use will be specific to your businesses needs and focus. 

  • What levels of certification are available?

Each of the three tracks, Performance, Fault Management, and Configuration are available at the Associate and Professional certification level. Successful completion of the Associate level is required before testing at the Professional-level.

TECHNOLOGY

ASSOCIATE

PROFESSIONAL

Performance

CONMSA

NMIS, opCharts

CONMSP
NMIS, opCharts, opHA, opReports, opFlow

Fault Management

COFMA

NMIS, opEvents

COFMP

NMIS, opEvents

Configuration

COCMA

NMIS, opConfig

COCMP

NMIS, opConfig, OAP/E, opAddress

 Certification Topics

Each level of certification includes a detailed list of products, and topics at that level (Associate or Professional). The Professional level of certification requires completion of the Associate and any other certifications as outlined in the table above.

Certification levels are detailed below, including generalized topics for each product included in that certification-level. It is important to note that as you achieve higher levels of certification you can, and may, be tested on information to completion in previous levels. This is to ensure your command of the subject matter and to apply basic knowledge to more complex topics.

  1. Certified Opmantek Network Monitoring System Associate

    1. Prerequisites: None

    2. Products: NMIS, opCharts

      1. NMIS

        1. Prerequisites

        2. Introduction and Setup

        3. Methods for adding nodes

        4. SMNP, WMI, IPv4 and IPv6 devices

        5. Adding new OIDs advance modelling

        6. Tuning thresholds

        7. Troubleshooting node additions - running collection debugs

      2. opLicensing

        1. 20 Free Licenses option

        2. Where to find current license count 

        3. Add licences acquired - single module vs bundle licensing

        4. Options for applying new licenses

      3. opCharts - there was no opCharts associate level topics

        1. Introduction

        2. Dashboarding

          1. Charts

        3. Traffic light systemKPIs

  2. Certified Opmantek Network Monitoring System Professional

    1. Prerequisites: CONMSA

    2. Products: NMIS, opCharts, opHA, opReports, and opFlow

      1. How to download and build VM.

        1. Link to reference page

        2. Considerations for each Virtual platform (virtualbox vs EXS vs etc)

        3. Assign a static or dynamic IP address

      2. How to download and install separate modules and in what order

        1. Prerequisites, (Internet is desirable, installation can be a painful process with our internet)

        2. Unattended installs

        3. Collecting logs for troubleshooting

      3. System sizing - Server Requirements

        1. How to determine the size of each server.

        2. Considerations for each server depending on functionality (poller, OpenAudit discovery server, etc)

      4. Designing system architecture solution for customers

        1. Cluster or standalone?

        2. What do you need to consider?

        3. Questions to ask the customer to help ensure you have the correct architecture

      5. opCharts

        1. Dashboarding

          1. Floor plans

          2. Topo maps

          3. Geo maps

        2. Monitored services

        3. Business Services

      6. opHa

        1. Introduction

        2. Designing and configuring highly available solutions

        3. Differences between pollers, mirrors, primary, portal

      7. opReports

        1. Introduction 

        2. Understanding the difference between the different types of reports (standard, advanced, special)

        3. Creating new Reports

        4. On-Demand Reports

      8. opFlow 

        1. Prerequisites (NMIS version required)

        2. Architecture, standalone 

        3. tactical architecture - using opFlow for a period of time to solve an issue and then disabling it

          1. strategic architecture - opFlow on all the time collecting data

        4. Installation and setup

        5. Sizing- dependent on architecture?

  3. Certified Opmantek Fault Management Associate

    1. Prerequisites: CONMSA

    2. Products: NMIS, opEvents

      1. opEvents

        1. Event dashboard

        2. Current events – priorities

        3. Event actions editor

        4. Email configuration

        5. Integration with 3rd Party Sw

  4. Certified Opmantek Fault Management Professional

    1. Prerequisites: CONMSP, COFMA

    2. Products: NMIS, opEvents

      1. opEvents

        1. Adding custom scripts

        2. Adding buttons and knowledge base articles to events actions

        3. Generating manual events to test scripts

        4. Capturing syslog streams

  5. Certified Opmantek Configuration Management Associate

    1. Prerequisites: CONMSA

    2. Products: NMIS, opConfig

      1. opConfig

      2. Introduction and considerations

      3. Add devices 

      4. Virtual Operator

      5. Managing config and credential sets

      6. Creating and using command sets

      7. Comparing revisions

  6. Certified Opmantek Configuration Management Professional

    1. Prerequisites: CONMSP, COCMA

    2. Products: NMIS, opConfig, OAE, opAddress

      1. OpenAudit

        1. Installing process VM

        2. standalone installation process.

        3. Running discoveries and integration with NMIS

        4. Collecting logs for troubleshooting

        5. golden image? 

        6. Differences between OA versions - when to use one version over the other

      2. opAddress

        1. Introduction

        2. Configuration

        3. Information collection

      3. opConfig

        1. creating and troubleshooting phrasebooks

        2. Compliance